Dispute Resolution Procedure:
Prime CFX.com, operated by Prime CFX Management Ltd®2024 and based in London, UK, is committed to resolving disputes arising from our Agreement through constructive dialogue. If an amicable resolution is not reached, the dispute may be escalated to confidential arbitration by a single arbitrator in accordance with the ICC ADR Rules. The decision of the arbitrator shall be conclusive and binding on both parties.
The arbitration will be conducted in English and may take place in Saint Vincent and the Grenadines or another mutually agreed location. This ensures that the arbitration process has exclusive jurisdiction, precluding the involvement of local courts in the parties’ respective countries, as per the arbitration agreement.
Complaint Management:
Upon registering with Prime CFX, you are required to provide specific identification information and are responsible for the security of your account login and password. You are accountable for any harm resulting from improper or unauthorised use of your account.
You agree to provide accurate and complete information during registration and to not misrepresent or conceal your identity. If registering on behalf of a business entity, you confirm your authority to bind the entity to this Agreement. We maintain the utmost confidentiality of your information, as detailed in our registration and privacy policies.
At Prime CFX, we prioritise effective and transparent handling of complaints for both current and potential retail clients. We maintain records of all complaints and the measures taken to resolve them. Our goal is to address client concerns in a fair and consistent manner, dedicated to providing superior customer service.
For any complaints or to initiate a dispute resolution process, please contact us at [email protected].